At Advanced UK we take a unique approach to helping companies reduce spend on their office supplies by using our online service.
As a valued customer, we support your online purchasing experience with us, by email or telephone. Our reliable delivery service ensures that your products are shipped out to you for next day service, and we have a dedicated telephone support team to support any queries.
We provide you with your unique login details that enable you to ask for telephone support at any time during the day.
Our online store has the following key features to make your experience better:
- Live order tracking and online PODs
- Slick quotation, cost centre management and core list functionality
- View past purchases and favourites
- Direct access to invoices & statements
- Mobile optimised
- Sophisticated site navigation and very quick and accurate search across 50,000 different products
- Fully integrated customer query system
Our new operational and service functionality focuses on:
- Use of FedEx for all distribution
- Order by 5pm and receive goods the next day
- Excellent customer support. Calls answered within a few seconds
- No “quibble” returns and back orders
- Monitor customer satisfaction/call handling times across all supply chain areas