The reality is that there more to Managed Print & Document Service than just remote meter reads, break-fix and consumables replenishment. However for many companies providing Managed Print & Document Service that is exactly all they do, a solution that has been in existence for other 25 years.
In fact, many suppliers talk about being able to save you over 30% without any knowledge of your environment or procurement strategy and execution.
A correct Managed Print & Document Service should be a multiyear contract with a third party for the outsourced management if a fleet of multi-functional products and single function devices like scanners and printers. The service would typically start with an assessment to drive right-sizing, proactive fleet management and the ongoing optimisation of the printing & imaging environment.
Main benefits realised are generally based around cost savings, environmental, freeing up IT resource time and data security.
|Without Managed Print Service||The Managed Print Services benefits|
|Unknown and uncontrolled print costs||Predictable costs|
|Colour toner cost is very unpredictable and can be out of control||Fixed cost per page regardless of colour coverage|
|A separate process for service & supplies||One point of contact for service, ordering and supply status|
|Excess supplies on hand or not available when you need them||Just in time deliveries automated to be there a few days before you need them|
|Multiple vendors and suppliers for consumables, service & account management||One partner – One solution embracing all elements|
|Unknown print volume||Monthly/ Quarterly reports detailing print activity to support invoicing|
|Very reactive approach to service always resulting in an onsite engineer attending on site between 4-8 hours, sometimes with no clear defined SLAs||30% of calls handled proactively by Advanced
With downtime kept to less than 10 minutes. In the event of an engineer needed 4 – 8 hours with defined SLAs
While some companies can provide an element of the above, Advanced has moved to the next generation of Managed Print & Document Services (MPDS)
The real value in this enhanced offering comes from reducing device redundancy, driving operational efficiencies and improving workplace productivity. Within these areas, a discussion can focus on document management, workflow and integration services and other IT related services.
Key areas of focus include
- Proactive service delivery & incident management
- Clearly defined SLAs and KPIs
- Collaboration & Mobility challenges
- Document management, capture and automation
- Strong focus on document & information security including GDPR
Additional areas of focus include
- The impact of digital transformation
- Cloud-based services
- Smart business Apps
- 3D printing
- Augmented & virtual reality
- Onsite/offsite repro & mailroom services
- Extended IT services
- Personalisation for your employees and your customers
- Helping you with customer service & revenue generation ideas
Our services offering recognises different sizes of business with different requirements, and we also understand that we need to work with you in a partnership approach to develop our relationship to our mutual satisfaction.