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Support for Our Customers

What Can We Help You With?

Click on the service you need support on below, and we will get you in touch directly with the right team.

print support
IT Support Portal
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Other Support

Print Support

Print Support

MPS clients can use the Advanced App for an even faster response time from the support team, including toner dispatch, technical support and more.

To install on your Xerox ConnectKey printers, email lorraine.gordon@advanced-uk.com

Telephone: 01895 811811

Email: helpdesk@advanced-uk.com

For toner recycling using the Xerox Eco Box, please visit Recycling Toner and Cartridges Program.

IT Support

Voice Support

Voice Support

Telephone: 0333 043 9966

Email: ucsupport@itecgroup.co.uk

Document Management Support

mstore - Document Management Support

Telephone: 0344 863 8010 

Email: edmsupport@arenagroup.net

mstore Manuals 

For mstore customers only. To request a passcode, phone or email the mstore team (above). 

All Other - Document Management Support

Telephone: 0344 863 8008

Email: XBSUK.ServiceNorth@xerox.com

Sign In Support

Sign In Support 

Telephone: 0345 646 0184 

Email: XBSUK.ServiceNorth@xerox.com 

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