Professional Services

Industry challenges

• The vast increase in client’s expectations and at the same time a higher expectation on more value, higher quality of work with quicker turnaround times.
• What was acceptable a few years ago with hours and days to turn round client work and readiness for information is now expected in real time.
• Organisations culture and technology not at a realistic level to achieve clients growing expectation.
• Clients demanding more transparency and accountability of their work
• Firms are identifying and successfully implementing ideas for new revenue and profit and stretching resource outside their core activities.
• A need to focus on client loyalty to help differentiate between traditional competitors plus the growing disruptive competitors with new business models.
• Growing regulation and new compliance challenges like PSD11 and GDPR
• Uncertainty in global markets and Brexit impact are still unclear.
• A desire to increase revenue and gross margin
• Trying to deal with flexible working initiatives and looking for on-demand resource opportunities
• Identifying new technology to embrace like AI & machine learning
• Document and print challenges

Security and data protection

• Managing billable work and providing comprehensive detail back to clients
• Working with large and complex client files with both paper and digital content
• Having a reliable system for finding information in real time for clients
• Knowledge sharing across mobile workers
• Producing high-quality consultancy documents with real-time data
• Managing peak times like tax year end, property completions and court hearing packs

So how can Advanced help?

• Our broad technology and services suite enables us to have different conversations than our competitors
• We will help you identify and implement digital alternatives
• We will support you with the move to use less paper and where possible paperless
• We can look to set personalised workflows to help you address the cost to serve
• Provide you with significant support in driving data security initiatives that could involve software solutions or pure consultancy
• Support for integration projects into other back-end systems
• Even a unique video advisory solution that gives a real audit trail of all captured voice and data customer interaction with real-time signature approval.