Streamlining online office supplies for Comfort Care

Advanced's online solution helps Comfort Care Services Ltd leverage savings by streamlining ordering process.

Key benefits include

• One Price list, Multiple Users, Multiple Sites

• Dedicated Account manager

• Core list creation – 50,000+ Products

• Quarterly Account Review

• Management Reports – Visibility and control

• Free Next Day Delivery

About the Client

Since it was founded more than 30 years ago, Comfort Care Services has grown from 2 beds to over 190, providing step down services from low secure hospital discharge to independent living across SW London, Berkshire, Buckinghamshire and Surrey.They provide high quality 2-6 bedroom homes, within easy reach of local amenities, public transport and access to education and employment opportunities and the company is run on strong values which are Respect, Honesty, Clear Guidance & Genuine Care.This level of growth and investment is reflective of their reputation within the industry where they are greatly respected and relied upon by local authorities, service users, their families and the local community.

The Challenge

Comfort Care needed a better system for ordering office supplies and other crucial items for the homes such as personal hygiene products and cleaning equipment – this was becoming a timely and expensive process with so many new homes opening, multiple suppliers, different pricing structures and very little visibility and control on spend. The authorisation process for orders was also very time consuming using emails and excel sheets which proved more difficult as the operation expanded.

The Solution

Advanced UK recommended and installed their very own web-based ordering solution which could be rolled out across an unlimited amount of locations across the UK. This enabled Managers of the homes to log in and place ‘pending orders’ for everything from office stationery to secure storage cabinets for medical supplies. Orders went direct to HQ for authorisation and with 1 click could be processed for next day Free Delivery. The whole solution was set up and configured in line with Comfort Care’s requirements providing the most modern easy-to-use features. It also provided comprehensive management reporting and analysis to identify spikes in spending by product, location and ordering habits.The system was designed specifically for a growing organization where new homes could be added within minutes and start ordering supplies.

The Results

Gee Bafhtiar, CEO of Comfort Care Services Ltd had this to say: “Advanced has enabled us to reduce our qualified spend by 30%. Using the Advanced purchasing e-Portal, we can monitor purchases and equipment usage per site, thus maintaining control of purchases across all of our homes from head office.”Since using our solution, the range of goods being supplied quickly increased due to the ordering process being streamlined and no longer being a time-consuming task for both the users and the management team.A huge reduction in time and cost with no initial investment needed.