Customer Support

The 1 Help Desk in Europe

It takes some doing to be told you’ve got the most effective help desk in Europe, but we’ve done it! Xerox have told us that our help desk is outperforming every other help desk in Europe!

Our record-breaking 62% remote fix result was capped off by an impressive 52.4% remote call assist (RCA) across 2021, which is a ‘Top 3’ place.

We were particularly impressed to see in January 2021 the team reach a record breaking 62% of remote fixes and clearly, with their growing skills and knowledge. Your clients will see an enhanced service delivery. The 62% performance was the best performance anywhere across Europe.

Joe Gallagher
Sales Director

The Advanced UK
Service App

With the Advanced UK Service App loaded onto your Xerox ConnectKey enabled printer, dealing with problems has never been easier.

To request the app to be installed on your printers, please email our support colleague Aleksandar

Our app knows the full details of your device, so there’s no more hunting around for serial numbers and model numbers. It also knows the firmware version you have installed, your toner levels, any fault codes and much more besides.

The Advanced UK Service App Features

  • Request a device service
  • Requestsupplies, such as toners and consumables
  • Request toner recycling ecobox
  • Give us feedback

We’ve designed the app to make your working life easier, and it’s so easy to use that you just trigger a call and we deal with the rest. This is how we solve 62% of faults and get you back up and running quickly, supported by 100’s of field engineers in the event you need an expert on-site.

The App does require you have a Managed Print Service agreement with us, and that’s something we can arrange easily.

Enhanced Managed Print Service

Customer Support
Customer Support
Customer Support