CareAR™ Assist
Embrace augmented reality (AR) to enhance service efficiency and effectiveness in your organisation
Remote Solve with Augmented Reality Tools
CareAR™ Assist provides remote, real-time visual AR assistance and compliance for customers, field workers, and employees. Remote agents and experts are able to virtually see the situation and provide guidance using a suite of augmented reality tools via desktop, mobile, or smart glass devices, as if they were there in person. End-to-end integration allows instant capture of images and recordings. The content is automatically saved in a secure system, enhancing knowledge transfer, and ensuring proof of work and compliance.
Key features of augmented reality with CareAR™ Assist
Real-time HD video and audio collaboration
Enterprise grade AR toolset
3D spatial mapping
Photo capture
Video recording
Usage dashboard and analytics
Multi-device support including mobile, desktop and web
High availability global cloud infrastructure
Key features of augmented reality with CareAR™ Assist
Real-time HD video and audio collaboration
Enterprise grade AR toolset
3D spatial mapping
Photo capture
Video recording
Usage dashboard and analytics
Multi-device support including mobile, desktop and web
High availability global cloud infrastructure
Tailored visual direction is enabled using smartphones, wearables, and drones to engage technicians and customers with annotated visual instruction from “see what I see” remote experts.
Rethink service with CareAR™ Assist to deliver multiple benefits, including:
Avoids Service Calls
Provides self-serve, step-by-step guidance that is personalised for each user’s perspective and learning pace.
Visual Accuracy
Patented part detection and precise labelling using computer vision presents a visual experience.
Knowledge Transfer
Packages guidance for completing procedures within an augmented reality-based experience to boost engagement and comprehension.
Customer Experience
Personalises self-solve guidance with holographic images that can direct focus, encourage confidence in taking the next-step, and deliver self-solve results.
CareAR™ Instruct
You can also use augmented reality-based visual support delivered by the CareAR™ platform to engage customers and employees with visually immersive, step-by-step instructions.